Refund policy

Cancellation policy

Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of cancellation, you must inform us
minibell – Moritz Konrad
Am Kindergarten 8
85447 Fraunberg
Email: reklamation@minibell.de
by means of a clear statement (e.g. by email) of your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs
(except for additional costs if you have chosen a type of delivery other than the cheapest standard delivery).

The refund will be made immediately and at the latest within fourteen days of the day on which we receive notification of your withdrawal. We will use the same means of payment for the refund as you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to:

sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed,
custom-made or personalised items,
digital content if the execution has begun with your express consent before the expiry of the withdrawal period and you have confirmed that you thereby lose your right of withdrawal.
If you have any questions about cancellation, you can contact us at any time at reklamation@minibell.de.

Service note in case of damage or problems

Regardless of the right of cancellation, we ask you to contact us in case of damaged, defective or incorrectly delivered items so that we can solve the problem quickly and in a customer-oriented manner.

Exceptions to returns (voluntary arrangements, not revocation)

Certain items cannot be returned outside of the statutory right of revocation, e.g.:
Custom-made or personalised products
Personal care products (e.g. cosmetics)
Special offer items or vouchers
If you have any questions about a specific item, please feel free to contact us.

Exchanges
The easiest way to obtain a different item is to return the product you received under your right of withdrawal and then purchase the desired item separately.

Voluntary return policy (in addition to withdrawal)
Regardless of your statutory right of withdrawal, we voluntarily offer you the option of returning certain items within 14 days.

This voluntary return policy only applies to items that are in a resalable condition (e.g. unworn, unused, with labels and original packaging).
These conditions expressly do not apply to your statutory right of withdrawal.
For voluntary returns, you will need the proof of purchase or a corresponding confirmation.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, your refund will be processed within 10 working days to the original payment method.
Please note that banks or credit card providers may require additional processing time.
If more than 15 working days have passed since your return was approved, please contact us at reklamation@minibell.de.

This text was translated using AI.